Contact Us

Contact Us

We're here to help! Get in touch with us through any of the channels below.

Customer Support

Email: support@maxwel.xyz
Response Time: Within 24 hours

For order-related inquiries, please include your order number in your message.

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (CET)
Saturday: 10:00 AM - 4:00 PM (CET)
Sunday: Closed

Mailing Address

Maxwel Shop
c/o Maxwel Cloud Services
[Your Company Address]
[City, Postal Code]
[Country]

Frequently Asked Questions

Order & Shipping

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.

Q: What are your shipping options?
A: We offer standard and express shipping options. Shipping costs and delivery times vary by location.

Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in original condition and packaging.

Q: How do I initiate a return?
A: Contact our support team at support@maxwel.xyz with your order number and reason for return.

Account & Payment

Q: How do I reset my password?
A: Click "Forgot Password" on the login page and follow the instructions sent to your email.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other payment methods as displayed during checkout.

Technical Support

For technical issues with our website or mobile app:

Email: tech@maxwel.xyz
Include: Browser version, device type, and detailed description of the issue

Business Inquiries

For partnerships, wholesale, or media inquiries:

Email: business@maxwel.xyz

Feedback

We value your feedback! Let us know how we can improve:

Email: feedback@maxwel.xyz

Social Media

Stay connected with us on social media for updates, promotions, and more:

We appreciate your business and look forward to hearing from you!